Steamfast Australia proudly stand behind our products.
We provide a 2-Year Replacement Warranty to the original owner against material and workmanship defects, from the date of purchase.
Please note the 2-Year Replacement Warranty does not apply if the damage is a result of “normal wear and tear” or if the product or part has been used other than for its intended purpose.
If any such defect or fault is discovered within the warranty period, Steamfast Australia will replace the product or part at no cost.
Steamfast Warranty Claim Process
If you purchased your Steamfast product within the last 2 years and have a copy of your receipt, you can take your proof of purchase and your unit back to the store you purchased it from, for replacement.
However, if you have purchased your product online via one of our Australian retail partners or at www.steamfast.com.au, please contact us via email to begin the warranty claim process.
If you have proof of purchase
In your email, please include a copy of your proof of purchase and a brief description of the fault you are experiencing. If videos or photos better explain the fault you are experiencing, please attach them to the email you send us too.
If you do not have proof of purchase
If you no longer have a copy of your receipt, please include a picture of the silver compliance sticker on the base or side of your Steamfast product in your email. We will honour the 2-year replacement warranty from the date of manufacture listed on the sticker, should you have misplaced your proof of purchase.
Our friendly Consumer Care team will then provide one of the following options;
- Replace the unit if it be deemed a factory fault and within warranty; or
- Provide you with spare parts if they are available; or
- Offer you a replacement item of the same or greater value in the case of out-of-stock or discontinued items.
Additional Information
For more information, please refer to the refund policy.
Please allow 24-48 hours for our team to action your email. Please also keep in mind the Steamfast Australia Head Office is located in Perth, Western Australia, so time differences and public holidays may impact business hours.
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