Customer Support

Frequently Asked Questions

We're here to help.

Need a little help? Find answers to common questions about Steamfast products, garment care, ordering, shipping, returns and warranties.

Can't find what you're looking for? Our Australian customer care team is here to help.

Orders & Processing

Do you ship outside of Australia?

We currently do not offer international shipping. We only accept orders for delivery within Australia.

Will I receive an order confirmation?

After completing your purchase, you should receive an order confirmation email at the address provided during checkout.

If you can't find it, check your junk or spam folder. If you still need assistance, contact us at info@steamfast.com.au.

How long does it take to process my order?

We aim to process and dispatch orders within two business days of receiving them.

Once your order has been dispatched, delivery times will depend on your location and the delivery service. As we are located in Perth, Western Australia, please allow additional time during busy periods.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible at info@steamfast.com.au.

We'll check the status of your order and let you know what options are available. Changes may not be possible once an order has been processed or dispatched.

How can I check the status of my order?

Once you've placed your order, you'll receive an order confirmation email with a link to view your order status.

When your order has been dispatched, we'll send you a shipping confirmation email with tracking information, where available.

Once shipped, you can use your tracking information to monitor your delivery via Australia Post.

You can also check your order status by signing in to your Steamfast Australia customer account.

If you need further assistance or you haven't received an update after five business days, please contact our customer care team at info@steamfast.com.au.

Garment & Fabric Steamers

When the water reaches 100 degrees, your unit will produce steam. The moment the steam hits the air, it turns back into water and cools.

We recommend using distilled water for best performance. Tap water can be used in areas with soft water, but hard water may cause mineral deposits to build up and reduce the lifespan of your steamer.

Garment steamers and irons serve different purposes. Steamers are ideal for quickly removing wrinkles, refreshing fabrics, and sanitising garments without direct contact. They’re especially effective on delicate fabrics, structured garments, and items that are difficult to iron, such as dresses, suits, and curtains.

Steamfast garment steamers are safe for most fabrics, including cotton, wool, silk, polyester, linen, and blends. Always check the garment’s care label and test steam on an inconspicuous area first, particularly for delicate or embellished fabrics.

Yes. Steam penetrates fabric fibres to help reduce odours caused by smoke, food, and general wear. It also helps refresh garments between washes and can reduce bacteria and allergens.

Yes. Models such as the SF-760 are designed for frequent use and are suitable for fashion retailers, boutiques, costume departments, and hospitality environments, as well as home use.

Most Steamfast garment steamers heat up in under a minute, allowing you to steam garments quickly and efficiently without long wait times.

Policies

For privacy policy, click here.

For shipping policy, click here.

For Refund policy, click here.

For Terms of Service, click here.

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